FAQ
Frequently Asked Questions (FAQ)
Welcome to the FAQ page for WoodworkToys.com! Here you’ll find answers to common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact us via email at Woodworktoyshop@gmail.com.
About Our Toys
Q: What materials are used to make your toys?
A: All our toys are made from sustainably sourced wood and finished with non-toxic, child-safe paints and sealants.
Q: Are your toys suitable for all age groups?
A: Yes, we offer toys for children aged 0-12 years. Each product includes a recommended age range to ensure safety and developmental appropriateness.
Q: Do your toys support educational development?
A: Absolutely! Many of our toys are designed to encourage sensory development, fine motor skills, problem-solving, and creativity.
Q: Do you offer sensory toys for autistic children?
A: Yes, we have a range of sensory toys specially designed to provide a calming and engaging experience for autistic children.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location.
Q: How long does shipping take?
A: Orders typically ship within 3-5 business days. Delivery times depend on your location and chosen shipping method.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor its progress.
Ordering & Payments
Q: What payment methods do you accept?
A: We accept the following major credit cards: Visa, Master Card and American Express as well as PayPal
Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 24 hours of purchase. Please contact us immediately for assistance.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. Customized items are non-refundable. Conditions apply.
Q: How do I initiate a return?
A: Contact our customer service team at woodworktoyshop@gmail.com with your order details. We’ll provide instructions for returning the item.
Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.
Safety & Certifications
Q: Are your toys certified safe?
A: Yes, all our toys comply with international safety standards, including ASTM and EN71.
Q: How do I clean and maintain wooden toys?
A: Use a damp cloth with mild soap and water to clean. Avoid submerging toys in water to prevent damage.
Contact Us
Q: How can I get in touch with your team?
A: You can reach us via email at woodworktoyshop@gmail.com or use the contact form on our website.
Still have questions?
If you need further assistance, don’t hesitate to contact us. We’re here to help!