Frequently Asked Questions (FAQ)

 

 

General Questions

1. What products does Woodwork Toys offer?
Woodwork Toys specializes in eco-friendly children's furniture, indoor and outdoor activity toys, pretend play toys, other toys, games and resources, wall art, puzzles, and playing cards. We offer customizable wall art, puzzles and playing cards.

2. What age group are your toys designed for?
Our products are designed for children aged 2 to 12 years old, ensuring a fun and educational experience at every stage of development.

Shipping & Delivery

3. Where do you ship?
We currently ship to the United States and offer free shipping on all orders.

4. How long does shipping take?
Shipping typically takes between 2 to 7 business days depending on your location within the U.S.

5. Do you provide tracking information?
Yes! Once your order is processed, you will receive a tracking number via email to monitor your package’s journey.

Ordering & Payment

6. What payment methods do you accept?
We accept Visa, Master card, American Express and PayPal to ensure a safe and convenient checkout experience.

7. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, please contact our customer service team within 24 hours of placing your order. If your order isn't already processed, you will be able to cancel. 

Please ensure that you double check personalized designs on customizable orders as we do not provide refunds or exchange for those items.

Returns & Refunds

8. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please contact us via email at customerservice@woodworktoys.com to initiate a return.

We do not refund or exchange personalized items.

9. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with photos of the product, and we’ll arrange for a replacement or refund.

10. When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.

Product Information

11. Are your products eco-friendly and safe for children?
Yes! We prioritize eco-friendly materials and child-safe finishes in all our products to ensure a safe play environment.

12. Do you offer personalized products?
Yes! We offer customizable wall art, puzzles and playing cards, making them perfect gifts for birthdays, baby showers, and special occasions.

13. How can I clean and maintain your products?
Most of our wooden toys and furniture can be cleaned with a soft, dry cloth. For detailed care instructions, refer to the product description on our website.

Contact Us

14. How can I reach customer support?
You can contact us via email, at customerservice@woodworktoys.com and our support team will be happy to assist you. You can also use the chat on our website to speak with a customer service assistant.

If you have any other questions, feel free to reach out! 😊